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Total Reviews: 73
Review avg: 4.93
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      Comment: Good customer service
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      Comment: One of the best EVER.
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      Comment: I rented a small climate-controlled storage unit to keep my things in while I moved out of my apartment for the summer. I kept the storage unit from May through mid-August. Their facility is clean, secure, and well-run. I was never worried about the condition or safety of my belongings over the summer. They send text reminders regarding payments due which I found really helpful, and payments can be made online or over the phone depending on your preference. When I moved back to Gainesville my apartment was not move-in ready and I had to leave my things in storage for a few more days, which I was not charged for. The owners are very personable and clearly take their jobs seriously. I will use them again if I need to store anything in Gainesville!
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      Comment: The managers are very friendly and professional, and the storage unit and grounds are neat and tidy with good security.
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      Comment: Extremely friendly staff that didn't hesitate to mention discount promos despite knowing I was ready to pay. Hands down the best place to store your stuff during your move.
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      Comment: We are so thankful we chose Tower Hill. Managers Janis and Daniel treated us like family. Very professional and helped us with all our needs. I highly...
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      Comment: Very professional company. Great customer service. Janis and Daniel both reliable by phone and email. Answer all my questions and work out my dates in a short notice. Highly recommend to anyone.
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      Comment: Excellent customer service!! I was extremely pleased with how friendly everyone was and how easy they made the process. They worked with me regarding my...
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      Comment: Unparalleled customer service on the part of Janis. The storage unit is just as described and, even better, the area feels extremely safe. If we ever need a unit again, there's no question that we will be returning.
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      Comment: Unbelievably friendly and helpful staff! Very nice facility and excellent prices. I am beyond satisfied and would highly recommend Tower Hill Storage to anybody looking for a storage unit!
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      Comment: Consistantly Bravo Customer Service! This is my second unit rental which I have rented during June 2018. Mr. And Mrs. Royse make the process easy, quick; all the while being thorough and professional. They helped me from calculating the size of unit that best suited my needs to payment options....and everything in between. Why 2 units you may wonder? At first my plan was to rent a climate controlled unit for items I didn't want the movers to move. After my move, i planned on moving these items To our new address. After my terrific experience with Daniel and Janis Royse, my strategy changed to storing items in a second unit until our next move in 2020. As cliche as it may sound... I cannot express how excellent my experience has been with Tower Hill Stirage .....I mean come on it is just a storage unit, right? Well consider this: I am a customer service quality control and assurance specialist for one of Gainesville's largest emplyoyers. The Royses are triple A Plus! I am completely satisfied. With gratitude, Lisa Marino
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      Comment: We were needing short term storage for our college student's belongings while she was moving out of one apartment and waiting to move into another. Janis, the on site manager, was very pleasant and friendly to deal with on the phone. She did not have a unit available the day I first called, but told me to call back early the next day as several of her units were up for renewal and possible release. I called back shortly after they opened the next morning and she had a unit for me! The rental and payment process was very easy and was all done on line in a matter of minutes. Thank you, Janis, for your great customer service! It was a pleasure speaking with you and I appreciate all your help!
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      Comment: The staff here are kind and professional! Moved here from out of state and was concerned about storing my stuff! They were so helpful and understanding ! This is the place to use great people here!!!!
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      Comment: The best srorage place in gville.the people that run it are two of the sweetest most down to earth people you will ever meet
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      Comment: Friendly, helpful employee made renting a storage unit a snap. He escorted me out to the unit, showed me how to open it up, and even swept it out for me. Rates are the same (or better) than other areas storage facilities that wouldn't even return my calls.
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      Comment: rented a space from out of state. service was beyond good. no snags. thanks.........
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      Comment: The staff here are the nicest people! They are so accommodating to your needs and treat you like friends. If you need a storage unit in Gainesville I would definitely recommend taking your business here.
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      Comment: Great service and a good price.
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      Comment: Great place. Better Management. Nice friendly people. They helped us find a storage unit fast and convenient. Definitely recommend this place.
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      Comment: Just signed on! Very impressed so far!
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      Comment: These have to be the nicest people I have met in a professional setting in a long time. Let’s list the pros: 1: price was cheapest in town and came with a free lock if you are a student and went to their website or through a promotion on google. 2: hours were extra long for entry. While most places close at 7pm, they are 9pm! And if you make arrangements, they can still let you in a little after that if you ask before the office closes(5:30pm). 3. Staff was very friendly and personable. The process of starting service was quick and hassle free. They even had a multitude of refreshments and snacks in the corner and 2 on site bathrooms! 4. Location being right around the corner of I-75 and the mall is super convenient. Cons 1. There where none. I’m not kidding. The only thing that I could possibly put in here was the strange 5’ by 15’ storage building shape but the ceilings were very high and will a little creativity, I got my whole one bedroom apartment worth of furniture in there no problem. Plus they have other options; I just chose that one because of the price. 👍🏻
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      Comment: Five stars all the way! Super clean facility and staff is awesome! Thanks so much
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      Comment: Very great people who honestly care about there renters I forgot the gate key on a day when business hours were closed and they let me in and even wrote it on a new card for me honestly some of the nicest people I've met and I highly recommend this place
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      Comment: Service was great!
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      Comment: Amazing, friendly people and I got my first month half off. I called around many other places and this one has by far the best prices. Would highly recommend!
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      Comment: Pleasant and very attentive staff
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      Comment: Very friendly and good service.
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      Comment: Excellent service, super nice people, extremely well maintained, and I feel very safe leaving my stuff in storage here.
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      Comment: Very friendly, great deals!
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      Comment: Wonderful staff!!! Clean storages!!!
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      Comment: The staff is amazing and the facility is clean. Janis and all the staff are very polite and accommodating.
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      Comment: I had a great experience when getting My storage unit! Garret who helped me was very nice and polite and helped me get the right storage unit for my needs. Thank you for the great service!
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      Comment: Reviewer Carissa nailed it - she described my experience exactly. Every interaction with the staff has been kind, easy, patient and went above and beyond to meet my needs. I searched for a unit during the busiest season for Gainesville and they held a unit for me until I could come out and look at it. After I rented the unit, they were thoughtful enough to call me as soon as a bigger one became available because they remembered I wanted one - and held that one for me until I could adjust my contract. They do all this with a warm, personal touch. They truly care about the individual customer.
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      Comment: These guys were awesome. Went out of their way to provide. They helped me out when I was in a tough situation, and we're available even during off hours!
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      Comment: Customer service was excellent. I came by a week after I was called that a unit was available. They still had it waiting for me. I recommend Tower Hill Storage for your storage needs.
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      Comment: The staff is super sweet, and cares about your business. They go above and beyond and I could not ask for a better place to do business with
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      Comment: Choosing Tower hill storage was the best decision for my family and I. The staff was incredibly welcoming and kind as soon as we walked in. They offered us refreshments and snacks and made sure we all had smiles on our face while walking out. It was the best service I have received in Gainesville at a local business and I have been living there for 4 years. Very happy I chose to keep my things in storage there and would absolutely recommend them to anyone !
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      Comment: I would highly recommend using this storage facility! First of all, the staff exceeded my expectations. I visited about 5 storage facilities within Gainesville and this storage facility was by far the best. The staff were very helpful, kind, and patient. They work diligently with you to meet your storage needs. Their storage units are clean, and well maintained. I would definitely do business with them if I ever needed a storage unit again.
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      Comment: With so many storage facilities filled Tower Hill saved the day. Not only did they have the storage unit but I was also taken care of in a professional and personable level. I would recommend their facility and use it again in the future.
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      Comment: Have to be the kindest people I have encountered.
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      Comment: Janis is the main reason I am writing my review today! Although I have yet to use the facilities I was able to get a much needed storage unit, over the phone, with no hassle, and with every bit of courtesy and kindness that Janis could offer! She made it easy to understand what I needed to do (first time using a storage facility for myself) and I have no doubt that when I use the facility it will live up to the 5 star review! Thank you again Janis!
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      Comment: Easily the cleanest storage units I've seen. The staff here is awesome, very knowledgeable and accommodating. The process of renting was super fast and their rates are very affordable for the quality of service they provide.
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      Comment: Literally the nicest people I have ever dealt with. So patient and helpful, willing to do anything they can to accommodate. I came in looking for a unit same day and they did everything they could and were able to get me two units side by side on the same day - they even negotiated pricing that really helped make it so affordable for me. I love this place and the staff, DEFINITELY recommend.
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      Comment: Super clean and orderly. Very well maintained buildings and grounds. Many sizes to choose from-A/C or not. Great hours. Excellent service.
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      Comment: The staff at Tower Hill Storage were wonderful helping me, and have been absolutely fantastic when I've contacted them! I definitely recommend Tower Hill for your storage needs!!!
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      Comment: First Time Buying A Storage Space...They Both Gave Me A Sense Of Understanding About Everything I Ask.Very Opened Armed Group Of Individuals Great Job And Great Service
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      Comment: Great experience all around with great people behind the counter. The facility is clean and safe. Would recommend for anybody
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      Comment: The entire staff went above and beyond to help me pick out and move in to my new storage unit. Great prices to conviently store my things.
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      Comment: Such a great variety of units as far as size and compatability. Also very willing to work with you on price. I got a 7 day notice to move out of my apartment and didnt get paid till the week after, they allowed me to put down a very minimal payment ($20) and start moving my things in with the understanding i would pay them once i got paid. So thankful there are people like this still around to help those who are in need and in stressful situation they did their part to not add more!!!! Five stars!!
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      Comment: I'm so thankful to have found this place on Yelp. I had moved out of my apartment and needed a storage asap. Not being from FL, I didn't realize that lost...
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      Comment: Great place to store your belongings. It is clean and secure. Staff is always friendly and accommodating.
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      Comment: Fast and courteous.
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      Comment: Well maintained, secure, and welcoming facility, Wes is great! Friendly and helpful in every way. Good prices and they have all your moving needs ON SITE! Keep it up
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      Comment: The managers are very curteous and were extremely helpful in working with me until a unit the size I needed became available. When signing the paperwork he made sure to show me where everything was and tested my gate code to ensure everything was in order. I highly recommend!
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      Comment: The WiFi is way too slow here. I couldn't even download season 3 of Lost in my storage unit. It's also really hard to sleep in the units because of the sound from the interstate. I give it a 6/10 for use as an apartment.
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      Comment: I used this facility to store my son's dorm room stuff. I found both gentlemen to be very nice, professional and extremely helpful.
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      Comment: Most professional group of employees you will find anywhere in any industry.
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      Comment: they were very helpful and nice. they were able to help us right away, and the prices were extremely reasonable.
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      Comment: This place is really great. The customer service is awsome. They have alarms on the door of your unit which I had never heard of before, also one of the managers lives at the site. Prices are reasonable, too
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